Shipping policy

Delivery & Returns

Production Time

We use a print-on-demand service to print and ship our books. After you place your order, the information is sent to our printers, who proceed to create your books. The typical production time before orders ship is 3 to 5 days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

Our shipping rates are determined by our third-party print-on-demand service. Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

If your shipping address is outside the United States you may have to pay higher shipping rates, as calculated by our third-party print-on-demand service. Also, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Penny Magic Press is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 25 business days of receiving your shipping confirmation email, please contact us at pennymagicpress@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. You can see our full refund policy here. 

In the event that your order arrives damaged in any way, please email us as soon as possible at pennymagicpress@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at pennymagicpress@gmail.com.